Quality Hotel Airport - South

Very comfy room. Breakfast was pretty basic but OK. Great to have the airport shuttle

I was impressed by the renovations. Don't be deceived by the rough exterior--this is a great value for the airport location. Everything exceeded my moderate expectations. SPACE -- The rooms and hallways are larger and wider than what is typical for standard chain hotels and felt spacious in comparison. Unusual for an older hotel, the building, hallways, and rooms don't smell. NICE FEATURES -- The bathroom was entirely new and had a "rain" showerhead. The mattress and pillows were new and comfortable. The room included a fridge and ironing board. Free WiFi. A light breakfast is included in the lobby. SHUTTLE -- The airport shuttle was on time and efficient. (We used it when going from the hotel to the airport.) FOOD -- Guests may be interested to know that there are two restaurant options within walkable distance. There's a moderately upscale bar-and-grill American-style restaurant that is part of the hotel across the street, and there's an Asian restaurant. We had an excellent experience at the bar-and-grill restaurant across the street.

The reception area was very clean. It was very quiet. The front desk staff (it was a lady) was very patient with me because I didn’t know that they don’t accept cash. She was very patient in letting me do my etransfer from my husband for me to pay the overnight stay with my son. She even assisted me in doing my curtains and gave me extra blanket. Plus, a few walks is a Chinese restaurant which served us excellent quality dishes. Our room and bathroom were very clean. This is already my 2nd time to book in Quality Hotel. I always book here whenever I come back from my vacation in the Philippines. They also have airport shuttle service.

I found everything to my liking, and I was comfortable. I utilized the shuttle service which was on time, comfortable to ride in, and the drivers to be friendly and courteous. The front desk staff both at check-in and check-out were very kind and courteous. They were friendly, courteous and professional.

The location is great, right in the heart of Richmond. We arrived very late around 11:30pm and hadn’t eaten much all day. When we arrived we didn’t expect much but the person at the front desk told us that the Chinese restaurant around the corner was opened until 1am. We had a very nice meal which was exactly what we needed after a long flight. Having that option was very uplifting and I know most restaurants don’t stay open that long. The bed was very nice and comfortable. A comfortable bed and a meal when you’re hungry, we were happy.